Visiting rules

General rules

The rules for visiting the Russian Railway Museum are mandatory for all persons who are on the territory of the museum.
The museum provides cultural and educational services to visitors and opens access to the territory in accordance with the Regulations during the established opening hours: from Thursday to Monday from 10 a.m. to 6 p.m., on Wednesday from 12:30 to 8:30 p.m., on Tuesday the museum is closed.
The ticket office and the entrance to the museum are closed one hour before the end of the museum.
The possible change of the established opening hours is carried out on the basis of the order of the director of the museum.
Entrance to the museum is provided upon presentation of an entrance ticket.
An entrance ticket can only be purchased on the museum's official website at https://tickets.rzd-museum.ru /, at the ticket kiosk in front of the museum entrance or at the museum ticket office.
The entrance ticket is valid only on the day indicated on the ticket.
Visits to halls No. 5 and No. 6, a session on the simulator "Locomotive driver's cabin", a ride on a street train, tour services, and other commercial services are provided on a separate ticket. Free access to museum Halls No. 5 and No. 6 is possible upon presentation of the Russian Railway Museum mobile application downloaded to each visitor's mobile device at the entrance to these halls.
Prices for tickets and museum services are set by the price list approved by the director of the museum in accordance with the applicable regulatory documents of JSC Russian Railways.
An entrance ticket at a discounted rate, as well as a free entrance ticket, can only be purchased at the museum's ticket office upon presentation of a document confirming the right to a benefit or free admission. Discounted and free entrance tickets do not entitle you to discounted or free tour services.
The list of persons entitled to visit the main exhibition of the museum with a discounted or free entrance ticket is posted on the museum's official website, on information media at the museum's ticket offices, as well as in paragraphs No. 36 and No. 37 of these Rules.
The procedure for purchasing tickets on the museum's official website is established by the "Rules for the Sale, Refund of Tickets and Additional Services of the Russian Railway Museum, a structural subdivision of the Oktyabrskaya Railway, a branch of Russian Railways, posted on the museum's official website.
The ticket must be saved until the end of the museum tour.
The return of unused tickets is carried out in accordance with the Rules of sale, refund of tickets and additional services of the museum, placed in the ticket area, as well as on the museum's website.
The museum is not responsible for tickets purchased outside the official website, ticket kiosk or ticket office of the museum.
Tickets that do not correspond to the design approved by the museum, with corrections, missing details, etc. are invalid and cannot be refunded.
By purchasing an entrance ticket, the visitor unconditionally accepts these Rules.
Children under the age of 14 can only visit the museum accompanied and under the strict supervision of adults (parents or accompanying persons). Adults are required to familiarize children with these Rules and take full responsibility for their compliance.

Photo and video

Photo and videoshooting using non-professional equipment is allowed on the museum premises.

Photo or videoshooting using professional equipment requires prior approval by the museum authorities.

Sightseeing activities on the museum's territory are carried out by staff guides and museum staff, accredited museum guides (who have an active accreditation period indicated on the badge), as well as volunteers authorized by the museum administration. Guided tours without additional technical equipment are conducted in groups of up to 20 people.
Organized tour groups have an advantage over single museum visitors when serving at the ticket office, inspecting the exposition and visiting its facilities.

Museum visitors have the right to

If you have an entrance ticket, you can familiarize yourself with the expositions of the museum complex, except for the areas that can only be visited as part of an organized tour group and/or for an additional fee.
If you have the appropriate ticket, get a tour service.
Use the services for an additional fee.
If necessary, move around the exhibition in a wheelchair or with a baby carriage, after cleaning its wheels from contamination.
To use museum wheelchairs for the disabled free of charge while visiting the museum.
It is allowed to visit the museum with a guide dog if there are supporting documents, as well as if the dog has a muzzle and a special harness of a guide dog with identification marks. It is recommended to inform in advance about the intention to visit the museum with a guide dog by calling the phone numbers listed on the museum's official website.

The museum staff has the right to

Museum staff or other authorized persons have the right: in case of obvious signs of acute respiratory viral infections, to require an individual temperature measurement, and at temperatures of 37 and above, to refuse to visit the museum; in case of suspicion of potentially possible illegal actions on the part of museum visitors or other third parties, immediately inform security company employees regarding restrictions on access of these persons to objects and the museum's territory.
To check the Visitor using a metal detector. If a Visitor refuses to pass this check, or if substances or objects prohibited from being brought into the museum are identified, museum staff or other authorized persons have the right to refuse to visit.
To prevent visitors from violating these Rules.

The following is prohibited on the museum premises:

Do not touch museum exhibits, display cases, or other equipment, except for items located in interactive areas and information kiosks.

Climb onto full-scale exhibits of rolling stock, get inside, crawl under and between exhibits, climb onto their platforms and roofs, descend into the bowls of the turntable and the transborder.

Tear off seals, open process doors and hatches of full-scale exhibits of rolling stock, and damage their integrity.

Connect to the museum's multimedia devices without permission, upload and download content.

Apply inscriptions and images to exhibits, equipment and buildings of the museum, post and distribute advertisements, posters and other information products.

To display symbols aimed at inciting racial, social, national and religious hatred and enmity.

Bring cold steel and firearms, flammable, explosive, and toxic substances into the museum.

Talking loudly, turning on music, or interfering with other visitors.

To use sound-amplifying equipment and musical instruments without the approval of the museum administration.

Be in a state of alcoholic, narcotic or other toxic intoxication, bring into the museum and consume beverages containing alcohol and psychotropic substances.

To walk and stay on the territory of the museum without shoes and clothes, in dirty clothes.

Smoking and using electronic cigarettes on the museum grounds, lighting an open fire, and using pyrotechnic devices.

Move around and place on lawns.

Visit exhibition halls with food and drinks in open containers.

Violate the rules for using the elevator (located in the elevator cabin).

Enter the museum with animals (except guide dogs).

Leaving a guide dog unattended on the museum grounds.

To bring large-sized objects into the museum territory (the measurement of all sides in total should not exceed 120 cm and the maximum dimensions of the museum's storage cells: height – 65 cm, width – 42 cm, depth – 82 cm).

To launch any aircraft and conduct aerial photography without written approval from the museum administration.

Use any means of transportation on the territory of the museum except wheelchairs.

Unauthorized entry into office and industrial premises, as well as into the museum's territory outside the visitors' entrance route.

Go beyond the boundary lines, climb over the railings of stairs and galleries of museum buildings.

Stay on the territory of the museum outside of its opening hours.

Engage in fortune-telling, religious, and political propaganda.

To carry out trade and any other activity in order to generate income without written approval from the museum management.

To use images of any museum objects for commercial purposes without the approval of the museum administration.

To conduct entertainment, gaming, sports and other public events without written approval from the museum administration.

Take a museum wheelchair for the disabled outside the museum.

Cause material damage to museum wheelchairs for the disabled.

Engage in commercial activities on the museum's territory without written approval from the museum administration.

Visitor's responsibilities

Visitors are required to comply with the requirements of the museum staff or other authorized persons to ensure security.
The visitor can use the museum's storage room for free and hand over items exceeding 120 cm in the sum of three dimensions (maximum storage cell sizes: height – 65 cm, width – 42 cm, depth – 82 cm).
If suspicious objects, parcels, bags and other items left in the museum premises are found, visitors should immediately inform the museum staff.
In case of emergencies and non-standard situations of man-made, natural or other nature, visitors should immediately inform the museum staff about this and follow their instructions on how to deal with the situation.